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bobbybeats's avatar
bobbybeats
New Contributor
2 years ago

My Chevrolet App - Software Consent

I work at a GM dealership in Edmonton, AB. I am familiar with the GM Products and Services offered. I have the My Chevrolet App installed on my Apple iPhone. Every time I open the app, I have to Acc...
Steek's avatar
Steek
New Contributor
2 years ago

Yes I’m also very frustrated in accepting software terms and conditions every time I log into Onstar App

  • Campingfamco's avatar
    Campingfamco
    New Contributor
    2 years ago

    Any other suggestions on this? I’m having the same issue and previously the application was working just fine. I’m now unable to locate my vehicle via the my GMC app. I’ve tried deleting the application and reinstalling it after a phone restart and that did not work either.  It seems everything that is under the map section is not working. Even the public charging option is acting like it wants me to reset it up after I’ve already used it several times in the past and I’m logged in properly. I was hopeful that this had to do with gaining access to the Tesla network and that’s why it was down but, that doesn’t appear to be the issue either.

    • Advisor_Helen's avatar
      Advisor_Helen
      Moderator
      2 years ago

      We appreciate you reaching out and bringing these concerns to our attention. Kindly email socialmedia@gm,com with ATTN: OnStar Community/Campingfamco in the subject headline. We would like to learn more about these specific Map tab concerns and assist to the best of our abilities. 
       

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    2 years ago

    Our team appreciates you providing us with the troubleshooting steps you have already taken. If your vehicle is not showing an accurate location, we do recommend checking your vehicle IHU settings to see if location is enabled. For steps on how to do so: 


    1. From the Home screen: Settings (gear icon) > System > Privacy > Location Services
    2. Under "Location Services", the toggle switch should be green. If it is gray, tap the toggle switch until it turns green.


    Next, we recommend tapping the Refresh icon to update your vehicle location. 

  • HerbertWest's avatar
    HerbertWest
    New Contributor
    2 years ago

    Yeah, this had been an ongoing issue with my Hummer EV Edition 1 and the MyGMC app. Not being able to use the map despite all the suggestions, is pretty frustrating. I’m disappointed a $125K truck doesn’t have better support for finding fast charging stations when I’m out of the area. Clean it up or I’m buying a Rivian. 

    • Former OnStar Advisor's avatar
      Former OnStar Advisor
      2 years ago

      We understand how frustrating difficulties with the app can be and are here to help. If you continue to have trouble with the Maps feature, please email socialmedia@gm,com with ATTN: OnStar Community/HerbertWest in the subject headline so we can further assist.

  • DJB's avatar
    DJB
    New Contributor II
    2 years ago

    Understanding doesn't help.  Also socialmedia@gm.com doesn't fix the problem.  Time to cancel 

    • Advisor_Helen's avatar
      Advisor_Helen
      Moderator
      2 years ago

      We do understand the frustrations that ongoing concerns can cause. Our team is still here to help if you would like an additional layer of assistance. You can follow-up with us via email at any time or push your blue OnStar button to speak with a live Advisor regarding any potential solutions. 

  • DJB's avatar
    DJB
    New Contributor II
    12 months ago

    Helen My problem has been elevated to the  engineers for several weeks now.  Not fix!!!!

    • Advisor_Helen's avatar
      Advisor_Helen
      Moderator
      12 months ago

      We do understand the frustration associated with ongoing mobile app concerns. For the best assistance moving forward, we do ask that you continue working alongside us via email at socialmedia@gm.com. Please be sure to include ATTN: OnStar Community/DJB in the subject headline. This will allow us to best assist in any way that we can moving forward. We appreciate your ongoing patience and understanding. 

  • TigerNine's avatar
    TigerNine
    New Contributor II
    6 days ago

    Hi — State Farm’s Drive Safe & Save beacon can affect phone/GPS/connected features in some vehicles. If you have e this or any electronic device mounted near your OnStar equipment, try removing or relocating it. This is how I solved the issue in my 2016 Corvette Stingray. I hope this helps!

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Chevrolet App - Software Consent","id":"message:1529","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1529","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:16285"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1529"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1529"},"body@stripHtml({\"truncateLength\":200})":" I work at a GM dealership in Edmonton, AB. I am familiar with the GM Products and Services offered. I have the My Chevrolet App installed on my Apple iPhone. Every time I open the app, I have to Acc...","body@stringLength":"351","rawBody":"

I work at a GM dealership in Edmonton, AB. I am familiar with the GM Products and Services offered.

I have the My Chevrolet App installed on my Apple iPhone. Every time I open the app, I have to Accept Terms and Conditions 3 or 4 times regarding the Software Consent.

I find this frustrating and want a fix please. 

Beats

","kudosSumWeight":4,"postTime":"2023-10-17T15:04:58.094-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1529_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7304},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I work at a GM dealership in Edmonton, AB. I am familiar with the GM Products and Services offered.

I have the My Chevrolet App installed on my Apple iPhone. Every time I open the app, I have to Accept Terms and Conditions 3 or 4 times regarding the Software Consent.

I find this frustrating and want a fix please. 

Beats

"},"Conversation:conversation:1529":{"__typename":"Conversation","id":"conversation:1529","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1529"},"lastPostingActivityTime":"2024-12-30T13:31:37.448-08:00","lastPostTime":"2024-12-30T13:31:37.448-08:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:1529":{"__typename":"ModerationData","id":"moderation_data:1529","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1529_1":{"__typename":"Revision","id":"revision:1529_1","lastEditTime":"2023-10-17T15:04:58.094-07:00"},"ForumReplyMessage:message:1903":{"__typename":"ForumReplyMessage","id":"message:1903","conversation":{"__ref":"Conversation:conversation:1529"},"author":{"__ref":"User:user:19610"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1529/message:1903","revisionNum":1,"uid":1903,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: My Chevrolet App - Software Consent","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1903"},"parent":{"__ref":"ForumTopicMessage:message:1529"},"body":"

Yes I’m also very frustrated in accepting software terms and conditions every time I log into Onstar App

","body@stringLength":"111","rawBody":"

Yes I’m also very frustrated in accepting software terms and conditions every time I log into Onstar App

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letter-spacing: 0.0625rem;\n color: #fff;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n }\n }\n\n .custom_widget_Footer_page-footer-buttons_q38hn_94 {\n .custom_widget_Footer_gm-footer-buttons_q38hn_95 {\n display: flex;\n flex-wrap: wrap;\n padding-left: min(2rem, 7.5rem);\n padding-right: min(2rem, 7.5rem);\n justify-content: center;\n gap: 1.25rem;\n list-style-type: none;\n\n .custom_widget_Footer_support-button_q38hn_104 {\n font-size: var(--lia-bs-font-size-base);\n font-weight: normal;\n line-height: normal;\n min-width: 0 !important;\n padding: 1.0625rem 1.875rem;\n text-transform: none;\n white-space: normal;\n border-radius: 62.4375rem;\n display: inline-block;\n border: 1px solid #ffffff;\n color: #ffffff;\n background-color: var(--lia-bs-primary);\n text-align: center;\n width: min(100%, 18.125rem);\n &:hover {\n background-color: var(--lia-bs-body-color);\n border-color: #afaeb0;\n }\n }\n }\n }\n\n 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We appreciate you bringing this to our attention. First, please uninstall/reinstall the app from your device. If you're still seeing the terms and conditions upon each login, please send us an email to socialmedia@gm.com with \"ATTN: OS Community/Steek\" in the subject line so we can further assist. 

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