Forum Discussion
My app is not updating the fuel % and mileage left.
The vehicle fuel and mileage is not updating on my app. I have tried every troubleshooting method posted on the internet and spoken to a few folks at gmc customer service, no luck.
it's been like this since the start. Not sure what the fix is
9 Replies
Thank you for reporting this concern. We would like the opportunity to restore the Vehicle Status feature in your app, so you can have ease-of-mind when it comes to your vehicle's health. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
I have had the same issue since activation too. Have done all things listed but no change.
We understand how frustrating it can be when your app isn't updating correctly, TLS. Our team would be glad to connect and take another look. Please send us a private message to OnStar_Support so we can learn how to best assist. Just select the envelope icon at the top right of your screen to get started.
I have been on the phone with so many, and have several case numbers. I have tried the following and it still has not updated anything for 2 days, and the fuel level has never worked.
1. Turn ignition on for at least 2 minutes
2. Turn ignition off and wait 2-5 minutes (so data can be collected)
3. Log out of the myChevrolet app and log back in - this may help the app refresh
4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update
5. Drive the vehicle around for a few minutes to allow data to refresh on the appWe appreciate this additional information, and would be glad to in investigate the status of your current case with our Technical Team to see how we can assist. Just send us a private message with your VIN or OnStar Account number and full name to get started. We’ll keep an eye out for your message. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Where do I find my onstar account number?
You can push your blue OnStar button, call 1.888.4ONSTAR (1.888.466.7827), or refer to your Member card or OnStar monthly diagnostics report for your OnStar account number, @TLS. We remain a private message away for sharing of more details so any further assistance can be explored. Simply click the envelope icon at the top right of your screen to get connected.
This is exactly what my car started doing about 20 days ago I did call OnStar and a send a restart, it refreshed my tire pressure and my mileage but the percentage full and the mileage left no go. 2024 Buick encore GX sport package.