Can't opt out of Guardian - still being charged

Question

cspalko12 · Answer

I have a 2011 Suburban and I LOVED remote start through the app, the diagnostics report and being able to unlock my truck with the app. I was "transitioned" to Guardian without my consent and they keep charging me even though I repeatedly call to cancel.

Anybody else having this problem?

jgriff20 · Answer

Yes, I continue to be charged $15 a month after 3 times of cancelation. There has been class action lawsuits filed against Onstar for this reason. I am about to try and take legal action if this doesn't get resolved a.s.a.p.

advisor_erin · Answer

Please know, you may cancel your OnStar Guardian services at any time either in the app or by calling 1.888.466.7827.&nbsp;

advisor_helen · Answer

Hello there. We would like to take a further look into your billing concerns on our end. Moving forward, please email socialmedia@gm.com with the subject headline ATTN: OnStar Community/Jgriff20. We will keep an eye out for your reply.&nbsp;