Forum Discussion

New Contributor

6 months ago

Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE

My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, i...

SnoSuz

New Contributor

3 years ago

Same issue, no help anywhere!

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Help!","id":"message:330","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:330","revisionNum":1,"repliesCount":29,"author":{"__ref":"User:user:1390"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:330"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:330"},"body@stripHtml({\"truncateLength\":200})":" I can connect to my wifi but there is no internet connection. Onstar has pushed updates, reconfigured what they could, and said to go to the dealership. The dealership said everything is good on thei...","body@stringLength":"355","rawBody":"

I can connect to my wifi but there is no internet connection. Onstar has pushed updates, reconfigured what they could, and said to go to the dealership. The dealership said everything is good on their side so it’s an onstar issue. I’ve also tried to disconnect the battery and reconnect with no luck. Are there any other tips I can try?? Thank you!

","kudosSumWeight":13,"postTime":"2022-06-06T10:35:00.425-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Same thing here. We just set ours up yesterday. 2018 Suburban. OnStar support had no idea. Told me to call in the morning.","text":"Same thing here. We just set ours up yesterday. 2018 Suburban. OnStar support had no idea. Told me to call in the morning.","time":"2023-08-01T16:43:18.638-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:330_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":177332},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

"},"Conversation:conversation:330":{"__typename":"Conversation","id":"conversation:330","solved":false,"topic":{"__ref":"ForumTopicMessage:message:330"},"lastPostingActivityTime":"2025-01-16T09:39:29.412-08:00","lastPostTime":"2025-01-16T09:39:29.412-08:00","unreadReplyCount":29,"isSubscribed":false},"ModerationData:moderation_data:330":{"__typename":"ModerationData","id":"moderation_data:330","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:330_1":{"__typename":"Revision","id":"revision:330_1","lastEditTime":"2022-06-06T10:35:00.425-07:00"},"ForumReplyMessage:message:478":{"__typename":"ForumReplyMessage","id":"message:478","conversation":{"__ref":"Conversation:conversation:330"},"author":{"__ref":"User:user:2240"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:330/message:478","revisionNum":1,"uid":478,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: No internet connection! Help!","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:478"},"parent":{"__ref":"ForumTopicMessage:message:330"},"body":"

Same issue, no help anywhere!

","body@stringLength":"42","rawBody":"

Same issue, no help anywhere!

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