Forum Discussion
my Chevrolet app and Alexa
For the past few months, I have not been able to use the alexa skill and link to my onstar account. I put in my username and password and it comes back with “unknown error”. When I first bought the truck, this was really useful. The problem is not getting resolved. If I put in an incorrect password, it tells me that. The log-in information works for my on-line account and in the car.
I have disabled and re-enabled the skill and deleted and reloaded the GM app. How do I get this back?
If Alexa is not able to connect, please ensure that your vehicle has an active data connection. You may also get an error message due to interferences in your current location, such as being in a parking structure or tunnel. Our team here would be more than happy to take a further look into things on our end. So we may, please send an email to socialmedia@gm.com with "ATTN: OnStar Community/Selectair" in the subject headline. We hope to hear from you.