Vehicle status will not update in app, 2021 Colorado

Our team understands how this Vehicle Status concern has caused frustration, and we would like to ensure that you are able to use all the features within your mobile app. If you have not yet, we ask that you please try a Power Cycle to help update your app:

1. Turn ignition on for at least 2 minutes
2. Turn ignition off and wait 2-5 minutes (so data can be collected)
3. Log out of the app and log back in - this may help the app refresh
4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status may take a few minutes to update
5. Drive the vehicle around for a few minutes to allow data to refresh on the app
6. Uninstall and reinstall the app

If these troubleshooting steps don't help to resolve your concern, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Rmiller13" in the subject headline so we may investigate further on our end.