Forum Discussion

Bassman's avatar
Bassman
New Contributor
2 years ago

Gmc app says not connected to onstar.

Gmc app says not connected to onstar, but onstar is on in truck. Uninstalled reinstalled, shut off power to phone, per onstar. Nothing. Need help please

  • Advisor_Carol's avatar
    Advisor_Carol
    Community Manager

    We regret to hear you're experiencing connectivity concerns with the myGMC app. To clarify, have you already pushed the blue button in your vehicle to activate your OnStar services? If so, please send us an email to socialmedia@gm.com with "ATTN: OnStar Community/Bassman" in the subject line so our team can assist further. We'll keep an eye out for your message.