Forum Discussion

Theresa's avatar
Theresa
New Contributor
7 months ago
Solved

2024 GMC Terrain

My maps on the GMC app is locating my 2024 Terrain down the road and across the street from my driveway. It will not locate or show that it is physically in my driveway. How do I reset so it actually...
  • Advisor_Helen's avatar
    Advisor_Helen
    7 months ago

    Thank you for connecting with us regarding the myGMC mobile app, Theresa. As an initial troubleshooting step, we do recommend ensuring that location permissions for both the device and the mobile app are enabled. If a small orange circle is overlapping the Device Quick Find button, that means the device and/or mobile app location is not enabled. To further clarify, are you having trouble locating the Device Location icon within the Map tab? We are more than happy to help to the best of our abilities if you have any trouble with this. 

Advisor_Helen's avatar
Advisor_Helen
Moderator
7 months ago

Thank you for connecting with us regarding the myGMC mobile app, Theresa. As an initial troubleshooting step, we do recommend ensuring that location permissions for both the device and the mobile app are enabled. If a small orange circle is overlapping the Device Quick Find button, that means the device and/or mobile app location is not enabled. To further clarify, are you having trouble locating the Device Location icon within the Map tab? We are more than happy to help to the best of our abilities if you have any trouble with this.