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Kuz1104's avatar
Kuz1104
New Contributor
8 months ago
Solved

2024 Colorado- Vehicle Status NOT Updating

Vehicle status on my 2024 Colorado is not updating in the my Chevy app. I’ve gone to dealership. I called OnStar. I’ve deleted the app. I’ve reinstalled the app. I’ve paired the phone. I’ve driven ar...
  • Advisor_Helen's avatar
    Advisor_Helen
    7 months ago

    We regret to hear of any concerns with your Vehicle Status, Scott. As an initial troubleshooting step,  is the app up-to-date on your mobile device? If so, we do recommend completing a Power Cycle. This should assist in updating your vehicle insight and ensuring any diagnostics are accurate. Please see the below steps: 

    1. Turn ignition on for at least 2 minutes
    2. Turn ignition off and wait 2-5 minutes (so data can be collected)
    3. Log out of the myChevrolet app and log back in - this may help the app refresh
    4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update
    5. Drive the vehicle around for a few minutes to allow data to refresh on the app

     

    If this does not assist with your concerns, please let us know. We would be more than happy to take a further look into things. 
     

Anonymous's avatar
Anonymous
8 months ago

Our team understands how essential the Vehicle Status feature is to our users and we're here to help. Please send an email to socialmedia@gm.com with "ATTN: OnStar Community/Kuz1104" in the subject line so we can further assist.