Forum Discussion
Not very happy with SuperCruise
I traded in my Rav4 that had Comma.ai for an Equinox EV with SC.
SC is nowhere close to the level of Comma.ai. Not close.
When SC is working it is OK but holy cow, it does crazy stuff and even dangerous stuff. Also, it should be working in many more situations than it does.
I guess I am just confused that something that costs so more than Comma.ai can be so inferior. Plus, Comma is a just some guys in a garage basically compared to the monstrous GM resources.
For those with more experience, is SC, getting better over time?
Thanks
8 Replies
Not getting better in my 2024 Lyriq. Only worse. 50% reliability rate at best and the Google built in maps/navigation rarely work correctly.
We understand your concerns and are here to help. If you need additional support, please feel free to respond to our private message at any time.
We want to talk with the actual developers. Not low level support.
I don’t understand the private message request. These problems are faced by many people. Address the fix in an open forum so all can benefit. I’ve done the private message reply, talked to the EV concierge, had them schedule an appointment for me to address my problems. Went to the dealer today. Problem still not fixed. This is absurd. Does anyone really know what the problem is?
We understand your request for transparency. Our team does offer troubleshooting publicly, however some concerns do require us to ask for private information such as your VIN or the concern may require further assistance from our other teams/dealership referrals. In order to assist with these concerns, we do need to connect privately. Please let us know if you did have any further questions.
Our team understands how frustrating it can be when important vehicle features like Super Cruise are not operating as they should be, Darrell. We would like to connect with you and learn more about the specific experiences you've been having with your Equinox EV. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
This is not helpful in any way at all.