Forum Discussion
OnStar One Plan bait and switch
Anyone else get a notice that their legacy OnStar plan(Essentials) is expiring and they need to choose a new plan?
I received the expiration email and when I went to OnStar it showed the OnStar One Plan at $34.99/month or $349 per year. When I clicked on the details, the pricing went up to $49.99/month or $499/year! I connected with an OnStar customer service advisor (Jolien) who spent 25 minutes was wasting my time and saying ‘so you’re wanting the $49.99 per month plan’, even though I told Jolien that I was trying to figure out the pricing discrepancy ($349 vs $499).
As a 10 year customer, this has been the most frustrating (lack of) customer service experience with GM and OnStar. I’m ready to let the plan expire and not renew with any of their current plans.
11 Replies
Same thing and the customer service rep offered me a month free and said it was on marketing putting the wrong information out there and the lower price is only for 25-26 vehicles --- who already get the service free for being a new vehicle ... rip off!
Thank you for sharing your feedback here. We do understand how frustrating not finding the right price must have been. Our team would be glad to connect and look into available promotions for you. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page.
We understand how frustrating unexpected plan changes can be. Our team appreciates your feedback. We'd be glad to look into this further for you. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
Exactly the same bait and switch on my app.
We appreciate you bringing this frustration with your OnStar services to our attention, @Cdwright22. This is never the sort of experience that we hope to provide for our loyal Members. Our team understands how changes to the services you depend on have the potential to cause stress and confusion. It would be our pleasure to clarify any miscommunication to the best of our ability and assist with finding the best OnStar plan for your needs and lifestyle. If you'd like to move forward with this support, please don't hesitate to send a private message to OnStar_Support to begin. You only need to select the envelope icon at the top right of your screen to draft your message. We hope to hear from you again soon.
We played the ‘contact customer service’ game and the advisor only tried to upsell me the monthly plan at $49.99, not tell me 1) why there was a $150 difference in the price offered ($349.99) and what was going to be charged ($499.99) for the OnStar One plan.
I have made a formal complaint with the Federal Trade Commission of OnStar offering extending my subscription service at one price but when I attempt to do so, it is a higher price.
Same here. You go to the page and it tells you $349.99, but then when you try to renew it it is $499.99. What a scam. I will not be renewing my service and will be reporting this to my state’s office of consumer affairs.
Now OnStar has blocked access to my account (which is still active through 12/31/25) because I called them out on their misleading advertising. Way to treat a 10 year customer…
Your loyalty is something we will always appreciate, and your feedback is taken seriously, @Cdwright22. We remain a private message away to connect for any further assistance.