Forum Discussion
OnStar One Plan bait and switch
Exactly the same bait and switch on my app.
We appreciate you bringing this frustration with your OnStar services to our attention, @Cdwright22. This is never the sort of experience that we hope to provide for our loyal Members. Our team understands how changes to the services you depend on have the potential to cause stress and confusion. It would be our pleasure to clarify any miscommunication to the best of our ability and assist with finding the best OnStar plan for your needs and lifestyle. If you'd like to move forward with this support, please don't hesitate to send a private message to OnStar_Support to begin. You only need to select the envelope icon at the top right of your screen to draft your message. We hope to hear from you again soon.
We played the ‘contact customer service’ game and the advisor only tried to upsell me the monthly plan at $49.99, not tell me 1) why there was a $150 difference in the price offered ($349.99) and what was going to be charged ($499.99) for the OnStar One plan.
I have made a formal complaint with the Federal Trade Commission of OnStar offering extending my subscription service at one price but when I attempt to do so, it is a higher price.All we want is that onstar honor the price they advertise.
Going from advertised $349 to $499 is a crime.
Our team appreciates this honest feedback and has made sure to document it for further review with the appropriate parties, @fetterj. We're always working hard to provide our Members with the best experience possible and thank you for taking the time to share this with us. If there's anything further that we may assist you with now or in the future, please don't hesitate to connect with us here for the best and continued support. We're only a message away.