Forum Discussion
New 2025 Buick Encore GX 8 year OnStar Free
We do appreciate your question and regret to hear of any previous miscommunications with our live Advisors. To further clarify, the OnStar Basics Plan does include Automatic Crash Response and remote commands. Please know, Turn-by-Turn Navigation is not an included feature of the OnStar Basics Plan. To learn more about what OnStar services are included with your 2025 model year vehicle purchase, you can log in to your account for information about the services and terms included with a new retail purchase in the U.S. With this, OnStar Basics does provide built-in voice assistance for hands-free help on the road and real-time traffic and navigation. While Turn-By-Turn Navigation is a feature included within our Safety & Security Plan and Preferred Plan, the OnStar Basics Plan includes Google Maps and Google Assistant, Alexa Built-in, Maps+ and Waze. With this, if you have any additional questions or concerns, please do not hesitate to let us know. We are here to help.
Thank you Helen. I appreciate your answer. I will re-visit the onstar web site for clarification, because I am wondering what the difference is between Turn by Turn not being available with the OnStar Basics plan, yet you said "OnStar Basics does provide built-in voice assistance for hands-free help on the road and real-time traffic and navigation." So I am wondering if I want real-time traffic and/or navigation,which is available on Basics, would that not be the same as Turn by Turn? The challenge for me is for a tentative new subscriber, there are many OnStar terms that sound like a Turn by Turn product, and I need to become familiar with those nuances before I subscribe to a particular plan. The Basic Plan including Google Maps and Alexa Built-in, Maps+ and Waze sounds wonderful, however, I did ask for those apps when I contacted and OnStar, and was advised that those options are not available to me, as the OnStar rep advised me that my VIN radio/infotainment is not able to have Apps added to it, as other Buick vehicles, such as the Enclave are. Thanks again for your response.
Not a problem. Our team is more than happy to help with any service-related questions. With this, you can visit https://www.onstar.com/standard-content to learn more about your OnStar Basics Plan and https://www.onstar.com/services/navigation to learn more about OnStar navigational services.
To provide a better understanding of Turn-by-Turn Navigation, OnStar will calculate the requested route and send the steps directly to your vehicle. With this, an arrow and written directions for the next turn will display. In the case of an Advisor Guided Route, the advisor reads the steps to the Member and the route does not display in the vehicle. Please know, real-time traffic and navigation are available through in-vehicle apps such as Maps+ and Waze. We do understand that you were previously told your Enclave is unable to connect with in-vehicle apps. Moving forward, we are here to further explore any additional options alongside you. If you would like our assistance, kindly email socialmedia@gm.com with ATTN: OnStar Community/Jxnewt in the subject headline. We hope to hear from you.
Thank you Helen. I appreciate your answer. I will re-visit the onstar web site for clarification, because I am wondering what the difference is between Turn by Turn not being available with the OnStar Basics plan, yet you said "OnStar Basics does provide built-in voice assistance for hands-free help on the road and real-time traffic and navigation." So I am wondering if I want real-time traffic and/or navigation,which is available on Basics, would that not be the same as Turn by Turn? The challenge for me is for a tentative new subscriber, there are many OnStar terms that sound like a Turn by Turn product, and I need to become familiar with those nuances before I subscribe to a particular plan. The Basic Plan including Google Maps and Alexa Built-in, Maps+ and Waze sounds wonderful, however, I did ask for those apps when I contacted and OnStar, and was advised that those options are not available to me, as the OnStar rep advised me that my VIN radio/infotainment is not able to have Apps added to it, as other Buick vehicles, such as the Enclave are. Thanks again for your response.
Not a problem. Our team is more than happy to help with any service-related questions. With this, you can visit https://www.onstar.com/standard-content to learn more about your OnStar Basics Plan and https://www.onstar.com/services/navigation to learn more about OnStar navigational services.
To provide a better understanding of Turn-by-Turn Navigation, OnStar will calculate the requested route and send the steps directly to your vehicle. With this, an arrow and written directions for the next turn will display. In the case of an Advisor Guided Route, the advisor reads the steps to the Member and the route does not display in the vehicle. Please know, real-time traffic and navigation are available through in-vehicle apps such as Maps+ and Waze. We do understand that you were previously told your Enclave is unable to connect with in-vehicle apps. Moving forward, we are here to further explore any additional options alongside you. If you would like our assistance, kindly email socialmedia@gm.com with ATTN: OnStar Community/Jxnewt in the subject headline. We hope to hear from you.