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adambravo's avatar
adambravo
New Contributor
3 months ago

Cannot sign into Guardian app (iOS)

I have already tried deleting the app and rebooting, so please don't suggest that... 😉

I can log into the app with my OnStar email and password, but then I get to the phone screen. It shows the country code as +52 (incorrect, and not changeable). When I enter my phone number, it says there is an error and technical difficulties--which has been happening for several hours. When I tap on HELP in the upper right, nothing happens.

Has anyone gotten this to work lately?

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  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    3 months ago

    We appreciate you bringing these log-in difficulties with our OnStar Guardian app to our attention, Adam. Our team would be happy to assist with getting you back into the app. When you have a moment, please send us an email with these details to socialmedia@gm.com with, "ATTN:OS Community/adambravo," in the subject line for further support. We hope to hear from you soon. 

  • adambravo's avatar
    adambravo
    New Contributor
    3 months ago

    Thanks--I did not see this until now, so the notification system on this forum apparently failed; I checked my junk folder as well and saw nothing noting your reply. Meanwhile, after six days of not hearing from OnStar after calling this issue in, I raised the question on LinkedIn, and an OnStar exec was able to look into this and get it fixed. That should not be the standard way to work for the average customer.