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try54's avatar
try54
New Contributor II
4 years ago

wifi

wifi hotspot not working after remote startup.  2020 chevy silverado..  the wifi has been "reset" x2 from on-star.   is this a chevyissue or onstar issue ?   thx

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  • HuskyChev9188's avatar
    HuskyChev9188
    New Contributor
    3 years ago

    Sent an email because I've done the whole OnStar advisor button and brought it in the dealership to be fixed/looked at.

    This issue is only present when using the key remote start. I'm no professional in the auto industry but that sounds like some type of electrical short to make it do this.

  • s219's avatar
    s219
    New Contributor
    2 years ago

    Same problem on my 2020 GMC Sierra 1500 Denali -- when using remote start, the wifi hotspot does not work.  Going into settings, it shows I have no data plan which is not true.  If I start the truck manually, everything works fine.  This is a very obvious software bug that should have been trivial to fix, but since it's been going on for years, I am guessing nobody has bothered to look into the problem.  And GM wants to phase out Carplay support in future vehicles because they think they can do better.  Yeah right!

    I wish there was a way to quickly reset/reboot the infotainment system. but I have to shut off the truck, open the door, and wait several minutes before the system powers down before I can start the truck to regain wifi.  I am tempted to see if there is a fuse I can pull to speed up the process.

    • Advisor_Erin's avatar
      Advisor_Erin
      Contributor
      2 years ago

      Thanks for bringing this to our attention. Our team is always looking to monitor trends and look into fixes for any widespread concerns. We'd like to bring this to the attention of our internal Technical Team for further handling. So we can do this, could you please send us an email to socialmedia@gm.com with "ATTN OS Community/s219" in the subject line? 

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Yup!!!!! 🙄🤦‍:male_sign:

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Sent an email because I've done the whole OnStar advisor button and brought it in the dealership to be fixed/looked at.

This issue is only present when using the key remote start. I'm no professional in the auto industry but that sounds like some type of electrical short to make it do this.

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Same problem on my 2020 GMC Sierra 1500 Denali -- when using remote start, the wifi hotspot does not work.  Going into settings, it shows I have no data plan which is not true.  If I start the truck manually, everything works fine.  This is a very obvious software bug that should have been trivial to fix, but since it's been going on for years, I am guessing nobody has bothered to look into the problem.  And GM wants to phase out Carplay support in future vehicles because they think they can do better.  Yeah right!

I wish there was a way to quickly reset/reboot the infotainment system. but I have to shut off the truck, open the door, and wait several minutes before the system powers down before I can start the truck to regain wifi.  I am tempted to see if there is a fuse I can pull to speed up the process.

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Thanks for bringing this to our attention. Our team is always looking to monitor trends and look into fixes for any widespread concerns. We'd like to bring this to the attention of our internal Technical Team for further handling. So we can do this, could you please send us an email to socialmedia@gm.com with \"ATTN OS Community/s219\" in the subject line? 

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