WiFi Hotspot and my Onstar Experience

Question

new Blazer eV in 2024. At first, none of the apps worked and the google connection came and went. Called onstar on the day no got the car, was told I had to wait 4-5 business days. I did, level one couldn’t fix it, said i had to wait 4 - 5 business days. I took the car back to the very helpful dealer and got a loaner whilst they dealt with it.

eventually got everything except the hotspot working and to be honest I gave up having to deal with a service that calls you back when you may or may not actually be in or near your car.

fast forward to the first service, decided to try and get it fixed. Support told dealer to update the software, but that i had to call on start to initiate it. I did, Onstar said the dealer should do it! Dealer is super helpful, so service manager and myself called Onstar together….40 mins later, they determine the update hasn’t worked and raise it to level 2. 4 days later, get the call, they can’t fix it, escalated. Week goes by, I call, they say case has been closed….open it again. Three weeks go by, I call, say it’s been escalated you should have received a call…..all they can do is open a new case, 4-5 days to get a call back. I’m still waiting.

who on earth designed a system that the dealer can’t deal with, they call you back at some random time hoping you're near the car, and then it takes 4-5 working days every time they can’t fix it if you’re lucky.

So still not working, 18 months after i got the car…still waiting.

This is my 5th Chevy in a row, and will be my last unless they go back to apple car play.

nice car, onstar has ruined it for me.

advisor_helen · Answer

Our team does apologize for any ongoing miscommunications with our internal Technical Team. We are very glad to hear of the dealerships support throughout this process. Our team here would like to take a further look into things on our end and provide any support we can related to your previous cases and ongoing in-vehicle data concerns. So we may, kindly send us a private message to OnStar_Support with more information related to your OnStar account. To do so, select the envelope icon at the top right of your screen.&nbsp;

paul1 · Answer

Oh and just to make me feel better about buying the car, I have now earned a new badge in the onstar community for my interaction. is the target audience 5 year olds?

paul1 · Answer

Thanks for listening, makes me feel slightly less ready for the asylum than shouting at my car

paul1 · Answer

I

paul1 · Answer

Just for the community, I thought I’d give an update: Well the team on this forum that emailed me and asked for the details so they could help achieved nothing. By calling OnStar again, i discovered that the last time it was escalated, the tech individual thought they’d fixed it so closed the case. So I had to start again……Since the note above, that’s happened three more times. gets escalated, they call me when I’m not in my vehicle or leave a VM and say its fixed and case closed, but you all know its not been fixed. Finally after 15 more days, on top of the 5 weeks leading up to this chain, i got a call and was told the car needed to be taken to the dealer and probably needs a new module. That’s what the dealer told me in June, but i had to go through this “process” because they couldn’t authorize it.

Well done GM, a completely broken process and you have now lost a customer for life. I feel sorry for the dealers, they don’t get paid by GM for the time they spend helping on stuff like this.

like the Blazer EV, will be my last GM car

Adios