Wi-fi not connecting

Thank you for bringing this difficulty with connecting to your vehicle's OnStar Wi-Fi Hotspot, @DT76CO. We recognize how frustrating it can be when trouble prevents you from accessing the services that you rely on and would be happy to help ensure your connection concern is resolved promptly. To begin, our team recommends following the below instructions to attempt connecting your device. If trouble should persist after following these steps, please don't hesitate to follow up with us here. We're always happy to continue troubleshooting this matter together. Our team will keep an eye out for your response.

 

iPhone & Android:

1. From your home screen, go to Settings. 
2. Select WIFI.
3. Toggle on WIFI, and the system will start searching for available nearby network. Select the vehicle's WIFI name.
4. It will prompt you to enter WIFI password. Hit join after entering the password. 
5. You should see a blue checkmark next to the network and the connected WIFI icon in the upper right corner of your phone display.
6. Once connected, please open a browser or any internet-based apps (i.e., YouTube) to verify that WIFI is working.