Vehicle account not syncing to new vehicle

Hi all

I had a 2025 Chevrolet suburban. I just upgraded to a 2026 Escalade.  My understanding was the vehicle account stored certain settings in the cloud. 

when I log in to the infotainment on my Escalade none of my settings migrated over.  What am I doing wrong? Using the correct account credentials.  From what I’ve read online it’s supposed to move over radio presets etc.