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Why didn't my alarm go off?
I have a 2016 Camaro SS, and we got hit with a major storm last night. A branch must have weighed 1000 lbs. broke off and landed on the roof and smashed the rear window. It took 3 guys to lift it off. We didn't get a phone alert, and the alarm didn't go off. We pay for theft protection. If someone just shakes the car to try to get in, or a door is ajar, we have been alerted in the past. How can we tell if the alarm system is really hooked up and working? The dealer recently installed a new engine, do you think that they may have shut off the sensors, and forgot to turn them back on?
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Your comments are heard and taken seriously, @STONEBUNNY. Our goal is to see you and all of our valued OnStar members satisfied with the safety and security that subscribed services provide. A green indicator light showing by the OnStar button in your Camaro should mean that OnStar is functional in your vehicle. You can then push the blue OnStar button in your vehicle or call 1.888.4ONSTAR (1.888.466.7827) for immediate assistance. If you don't see this, or if you have outstanding concerns at this time, you can also send us a private message at OnStar_Support. We would be glad to learn more about your situation and explore any opportunities for assistance while your vehicle is diagnosed and addressed for service by your preferred Chevrolet dealer. You can select the envelope icon at the top right of your screen to send us a message with more information. Be sure to include your VIN, mileage, full name, email, phone and OnStar account number. Any other details you wish to share are also appreciated, as context can aid in our investigation. By sending us a message, yeou consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.