Forum Discussion
Urgent Call for Action to Address Chronic OnStar Wi-Fi No/Slow Internet On (2015-2025) Wifi Hotspot)
I know this post is a little older, but I feel everyone's pain. 2017 Traverse. The wifi is absolutely unusable. The speed is terrible, and that's if I can even get an Internet connection with it at all. My 3G hotspot on my phone is faster and more reliable.
We recognize how concerns with your in-vehicle Wi-Fi hotspot can be discouraging, but we're more than glad to learn more and help get your services working as they should. To start, can you please send a private message to OnStar_Support with your full name and VIN or OnStar Account number? Just select the envelope at the top right corner of your screen. We hope to hear from you. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.