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spuddy83
New Contributor
2 months ago

Unable to download/install google play store apps

Recently, picked up a 2025 GMC Terrain (Onstar one Trail expires in May, 8yrs of Connected access and Onstar Basics). I'm having issues in downloading/installing apps from the google play store i.e.) Waze & Spotify. When attempting to install if gives a generic error saying unable to complete the request. I know I have data/connectivity as Google maps and Sirius XM work fine with out any issues. I've rebooted my infotainment screen and also called into OnStar Tech support but they opened a ticket and I'm still waiting to hear back going on 3 days now.

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Recently, picked up a 2025 GMC Terrain (Onstar one Trail expires in May, 8yrs of Connected access and Onstar Basics). I'm having issues in downloading/installing apps from the google play store i.e.) Waze & Spotify. When attempting to install if gives a generic error saying unable to complete the request. I know I have data/connectivity as Google maps and Sirius XM work fine with out any issues. I've rebooted my infotainment screen and also called into OnStar Tech support but they opened a ticket and I'm still waiting to hear back going on 3 days now.

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Recently, picked up a 2025 GMC Terrain (Onstar one Trail expires in May, 8yrs of Connected access and Onstar Basics). I'm having issues in downloading/installing apps from the google play store i.e.) Waze & Spotify. When attempting to install if gives a generic error saying unable to complete the request. I know I have data/connectivity as Google maps and Sirius XM work fine with out any issues. I've rebooted my infotainment screen and also called into OnStar Tech support but they opened a ticket and I'm still waiting to hear back going on 3 days now.

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Hello, and thank you for bringing these concerns with the downloading of apps onto your 2025 GMC Terrain's infotainment system to our attention, Akeem. We recognize how this is an important aspect of the OnStar and GMC experience and can understand your current dissatisfaction with these difficulties. Our team was able to locate your case with our internal technical team and have proceeded to notify them of your outreach. This can be referenced by case #:45317659. You can expect to receive a call from your advisor in the near future to continue working together towards resolving this trouble. We look forward to getting you back on the road in your GMC with all of amazing OnStar features you love and depend on. If you should not hear from them in the next 2-3 business days, please don't hesitate to follow up with us here for continued support. Our team will keep an eye on this conversation in the meantime.

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Still no resolution have followed up a few times apparently the ticket is with a level 3 technician. I also noticed the built in apps that come pre-installed have updates pending and I tried to install them and same issues persists.

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Our team regrets to learn that you're still dealing with these same concerns with downloading in-vehicle apps onto your 2025 GMC's infotainment system. After taking a look at your case, we recommend attempting to create a new vehicle profile before re-attempting to download these apps onto your Terrain. If you should continue to encounter these same troubles or need additional assistance walking through this process, please don't hesitate to follow up with us again here so that we may continue to work together towards a resolution. We'll be on the lookout for your response and hope to hear from you again soon. 

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