Forum Discussion
Telematics Module/Onstar Not Working 2022 GMC YUKON
I have a 2022 GMC Yukon Denali with 49,000 miles. The vehicle included 3 years of connected service. The service expired over the summer and I didn't renew opting to try Apple Car Play for navigation. The Onstar communication, clock and connected services regarding maintenance etc remained functioning. I decided to renew the subscription last month and the vehicle lost all communication after. I reached out to Onstar and was informed I needed to take to the dealer. Dealer states the Telematics module is bad $1275.00 for replacement. Not covered under any warranty. The same day I renewed the subscription I received a vehicle status email so communication existed until the subscription renewal was done. I was told to reach out to GM. I contacted and was provided a sorry no help reply. Does anyone have any suggestions on how to navigate getting a covered repair on known problem?
1 Reply
Thank you for shedding light on your concerns, @gudlife62. We recognize that unanticipated repairs and the costs that may accompany them are never an easy thing to navigate. Our team is here as a support to our dealers, with the goal of providing members with a positive experience. Repair options or a change in previous assistance determinations is not something we can guarantee. However, we would be glad to learn more about your situation, and support to the best of our abilities through any elected service to your Yukon. To start, send us a private message to OnStar_Support with any other details you can share, including your full name, email and your VIN or OnStar account number as well as the name/location of your dealership. Just select the envelope at the top right of your screen to do so. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.