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jamiekmiller618's avatar
jamiekmiller618
New Contributor
6 months ago

Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE

My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, i...
amberhencey1's avatar
amberhencey1
New Contributor II
2 months ago

Hello did you ever receive the part? I would really like to know. I got a a new 2025 Tahoe and did it because of the entertainment and I can’t use it. I really would have stayed in my Toyota for this.

mscardona1's avatar
mscardona1
New Contributor III
19 days ago

No part. No help. Just utter disappointment. Time to hold GM and Onstar by GM accountable. Issue a RECALL….

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Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE","id":"message:7356","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:7356","revisionNum":1,"repliesCount":52,"author":{"__ref":"User:user:32561"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:7356"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7356"},"body@stripHtml({\"truncateLength\":200})":" My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, i...","body@stringLength":"747","rawBody":"

My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, \"There's no ETA.\" I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.

","kudosSumWeight":6,"postTime":"2025-02-27T07:36:00.214-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7356_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2054},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:7356":{"__typename":"Conversation","id":"conversation:7356","solved":false,"topic":{"__ref":"ForumTopicMessage:message:7356"},"lastPostingActivityTime":"2025-07-26T17:13:00.132-07:00","lastPostTime":"2025-07-26T17:13:00.132-07:00","unreadReplyCount":52,"isSubscribed":false},"ModerationData:moderation_data:7356":{"__typename":"ModerationData","id":"moderation_data:7356","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:7356_1":{"__typename":"Revision","id":"revision:7356_1","lastEditTime":"2025-02-27T07:36:00.214-08:00"},"ForumReplyMessage:message:9229":{"__typename":"ForumReplyMessage","id":"message:9229","conversation":{"__ref":"Conversation:conversation:7356"},"author":{"__ref":"User:user:23024"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:7356/message:9229","revisionNum":1,"uid":9229,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:9229"},"parent":{"__ref":"ForumReplyMessage:message:8875"},"body":"

No part. No help. Just utter disappointment. Time to hold GM and Onstar by GM accountable. Issue a RECALL….

","body@stringLength":"114","rawBody":"

No part. No help. Just utter disappointment. Time to hold GM and Onstar by GM accountable. Issue a RECALL….

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Hello did you ever receive the part? I would really like to know. I got a a new 2025 Tahoe and did it because of the entertainment and I can’t use it. I really would have stayed in my Toyota for this.

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Hello did you ever receive the part? I would really like to know. I got a a new 2025 Tahoe and did it because of the entertainment and I can’t use it. I really would have stayed in my Toyota for this.

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