Forum Discussion
Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
Sameboat. 2025 Chev Equinox EV 5000 miles on it. Week 2 with no replacement in site. GM should acknowledge what the problem is. Design or supply. It is my understanding that the same module has been in production since 2015, using 4G as cellular service. Are they about to release a new module using 5G service?
I have a 2024 Traverse with 2200 miles on it. At 1500 miles I noticed I couldn't turn on the data sharing hot spot button (greyed out) have been on the phone with OnStar several times and had it to the dealer several times. Yesterday I sat at the dealership for 3 hours while they replace my Telematic Control Module. They said it was all finished. I tried to turn on the hot spot sharing data button and it still doesn't work. So even replacing the module didn't help!!!
Our team appreciates you bringing these difficulties with your OnStar in-vehicle Wi-Fi hotspot to our attention after your recent Telematics Module replacement, @ccmpwdy. We regret to learn that you've continued to encounter concerns with connecting to your services. It would be our pleasure to assist further with making sure that these features are restored so that you can get back to what really matters with the 2024 Traverse that you know and love. To proceed with this support, please don't hesitate to send us a private message with these details. All you need to do is click the envelope at the top of your screen and address the message to Advisor_Jack to be connected directly. Our team will be watching for your response and hopes to connect further in the future.