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jamiekmiller618's avatar
jamiekmiller618
New Contributor
6 months ago

Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE

My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, i...
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mscardona1
New Contributor III
3 months ago
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Quick question for everyone in this community… Before your Onstar modules went out, did anyone have a Park Assist Retrofit module installed as part of a GM recall?  Did your Onstar module fail within a few months of the install? If so let me know… I think I might have something here as to why our systems have failed if so… Doesn’t fix the problem but at least i can confirm a cause if it is so…

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Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE","id":"message:7356","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:7356","revisionNum":1,"repliesCount":52,"author":{"__ref":"User:user:32561"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:7356"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7356"},"body@stripHtml({\"truncateLength\":200})":" My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, i...","body@stringLength":"747","rawBody":"

My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, \"There's no ETA.\" I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.

","kudosSumWeight":6,"postTime":"2025-02-27T07:36:00.214-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7356_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2109},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, \"There's no ETA.\" I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.

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Quick question for everyone in this community… Before your Onstar modules went out, did anyone have a Park Assist Retrofit module installed as part of a GM recall?  Did your Onstar module fail within a few months of the install? If so let me know… I think I might have something here as to why our systems have failed if so… Doesn’t fix the problem but at least i can confirm a cause if it is so…

","body@stringLength":"408","rawBody":"

Quick question for everyone in this community… Before your Onstar modules went out, did anyone have a Park Assist Retrofit module installed as part of a GM recall?  Did your Onstar module fail within a few months of the install? If so let me know… I think I might have something here as to why our systems have failed if so… Doesn’t fix the problem but at least i can confirm a cause if it is so…

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