Forum Discussion
Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
$97,000 GMC 3500 Denali that sits in the driveway unable to be used for what I bought it for...TOWING! Why? The faulty Telematic Control Module causes the trailer lights and brakes to not work. How silly is that! Found this out the hard way by getting pulled over and luckily without incident. Not having Onstar or navigation is one thing but not being able to safely tow is a much bigger issue. So now my Sierra with 7,700 miles on on it sits while I borrow or rent a tow vehicle to be able to tow trailers for work. Dealer's hands are tied and can't get mad at them for GM's complete irresponsibility on this. Once accidents and injuries happen (if they haven't already) hopefully this will get resolved. Meanwhile the frustration is building
We understand how frustrating this concern with your telematic module is. That is not the experience we want for our customers. While we are unable to expediate part delivery, our team would be glad to connect with your dealership team and learn more about this concern for you. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.
Dang, I’m now a newbie to the group. Had my 2023 GMC Sierra AT4 in yesterday and received the same “bad telematics module” diagnosis. Hopefully we all will get some relief soon. I was given the okay to drive it, I let my onstar subscription expire and won’t be towing my boat for a couple of weeks so fingers crossed the parts Start to ship soon.
Our team is saddened to hear that you've encountered concerns similar to those expressed in this thread with your 2023 GMC Sierra AT4, @Kschmidt. We recognize how it can be frustrating to go without the connected services which you love and are glad to hear that you're already coordinating with your preferred dealership. To reach us, you only need to select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. If at any point you should need our assistance, please don't hesitate to connect with us further in a private message. Our team is always happy to help our loyal Members.