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sjdraper's avatar
sjdraper
New Contributor
4 years ago

attached device may be preventing your vehicle's diagnostic test

I have been receiving from on-star  "an attached device may be preventing your vehicle's diagnostic test from completing.  Unplug any devices from the diagnostic port and try again later."   Car  w...
TravisP23's avatar
TravisP23
New Contributor
3 years ago
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I also just purchased a 2023 Malibu and have the exact same problem. started the first day we got the car.

  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    10 days ago
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    We appreciate you bringing these concerns with your 2022 GMC Yukon Denali's OnStar telematics control module to our attention. Our team can certainly understand the frustration of being without the services that you subscribe to and love. This is not the experience that OnStar wants for our members. We'd like to learn more about this and see how our team may be able to assist you through this process alongside your service team. When you have a moment, please send an email with these details to socialmedia@gm.com with, "ATTN:OS Community/Mwright124," in the subject line. We hope to hear from you again soon. 

    • Mwright124's avatar
      Mwright124
      New Contributor II
      4 days ago
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      My dealer received and installed my telematics control module this week!

      • Advisor_Jack's avatar
        Advisor_Jack
        Moderator
        4 days ago
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        This is great news! Our team is elated to learn that your module arrived, and the dealer was able to successfully resolve these previous concerns for you. If there is anything else that we can assist you with now or in the future, please don't hesitate to reach us here or via email at socialmedia@gm.com. We're always ready and happy to assist our loyal OnStar members. 

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test","id":"message:79","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:132"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:79"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:79"},"body@stripHtml({\"truncateLength\":200})":" I have been receiving from on-star  \"an attached device may be preventing your vehicle's diagnostic test from completing.  Unplug any devices from the diagnostic port and try again later.\"   Car  w...","body@stringLength":"608","rawBody":"

I have been receiving from on-star  \"an attached device may be preventing your vehicle's diagnostic test from completing.  Unplug any devices from the diagnostic port and try again later.\"

 

Car  was taken in for service and found everything was fine.  I then take the car out after two weeks and we are receiving the same issue.  I am sure there isn't anything attached to the diagnostic port because this is the same message after we took it in and had the diagnostic test done.  We only have 500 miles on the car.  

 

 

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I have been receiving from on-star  \"an attached device may be preventing your vehicle's diagnostic test from completing.  Unplug any devices from the diagnostic port and try again later.\"

 

Car  was taken in for service and found everything was fine.  I then take the car out after two weeks and we are receiving the same issue.  I am sure there isn't anything attached to the diagnostic port because this is the same message after we took it in and had the diagnostic test done.  We only have 500 miles on the car.  

 

 

"},"Conversation:conversation:79":{"__typename":"Conversation","id":"conversation:79","solved":false,"topic":{"__ref":"ForumTopicMessage:message:79"},"lastPostingActivityTime":"2023-01-26T12:52:42.931-08:00","lastPostTime":"2023-01-26T12:52:42.931-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:79":{"__typename":"ModerationData","id":"moderation_data:79","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:79_1":{"__typename":"Revision","id":"revision:79_1","lastEditTime":"2021-07-14T10:59:56.303-07:00"},"ForumReplyMessage:message:891":{"__typename":"ForumReplyMessage","id":"message:891","conversation":{"__ref":"Conversation:conversation:79"},"author":{"__ref":"User:user:4857"},"revisionNum":1,"uid":891,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: attached device may be preventing your vehicle's diagnostic test","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:891"},"parent":{"__ref":"ForumTopicMessage:message:79"},"body":"

I also just purchased a 2023 Malibu and have the exact same problem. started the first day we got the car.

","body@stringLength":"113","rawBody":"

I also just purchased a 2023 Malibu and have the exact same problem. started the first day we got the car.

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