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New Contributor

4 years ago

attached device may be preventing your vehicle's diagnostic test

I have been receiving from on-star "an attached device may be preventing your vehicle's diagnostic test from completing. Unplug any devices from the diagnostic port and try again later." Car w...

dbwhitsitt

New Contributor

3 years ago

Was this ever fixed? Purchased a 23 Malibu and immediately had this diag from OnStar. Dealer has tried everything and communicated with OnStar. Last resort is to replace the OnStar module but delivery for it is sometime in February. We purchased the vehicle on 12/13 and took it back on 12/16. Dealer has had it ever since.

Advisor_Jack
Moderator
10 days ago
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We appreciate you bringing these concerns with your 2022 GMC Yukon Denali's OnStar telematics control module to our attention. Our team can certainly understand the frustration of being without the services that you subscribe to and love. This is not the experience that OnStar wants for our members. We'd like to learn more about this and see how our team may be able to assist you through this process alongside your service team. When you have a moment, please send an email with these details to socialmedia@gm.com with, "ATTN:OS Community/Mwright124," in the subject line. We hope to hear from you again soon.
- Mwright124
  New Contributor II
  4 days ago
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  My dealer received and installed my telematics control module this week!
  - Advisor_Jack
    Moderator
    4 days ago
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    This is great news! Our team is elated to learn that your module arrived, and the dealer was able to successfully resolve these previous concerns for you. If there is anything else that we can assist you with now or in the future, please don't hesitate to reach us here or via email at socialmedia@gm.com. We're always ready and happy to assist our loyal OnStar members.

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test","id":"message:79","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:132"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:79"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:79"},"body@stripHtml({\"truncateLength\":200})":" I have been receiving from on-star \"an attached device may be preventing your vehicle's diagnostic test from completing. Unplug any devices from the diagnostic port and try again later.\" Car w...","body@stringLength":"608","rawBody":"

I have been receiving from on-star \"an attached device may be preventing your vehicle's diagnostic test from completing. Unplug any devices from the diagnostic port and try again later.\"

Car was taken in for service and found everything was fine. I then take the car out after two weeks and we are receiving the same issue. I am sure there isn't anything attached to the diagnostic port because this is the same message after we took it in and had the diagnostic test done. We only have 500 miles on the car.

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I have been receiving from on-star \"an attached device may be preventing your vehicle's diagnostic test from completing. Unplug any devices from the diagnostic port and try again later.\"

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TravisP23 have you found any resolution to your issue? We are still waiting. Unbelievable.

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TravisP23 have you found any resolution to your issue? We are still waiting. Unbelievable.

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We're sorry to hear about this ongoing error you're experiencing. Our team would like the opportunity to look into things further on our end and see how we may assist. To get started, please send us an email with these details to socialmedia@gm.com with \"ATTN: OnStar Community/dbwhitsitt\" in the subject line. We'll keep an eye out for your message.

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