Forum Discussion
Over 900 on backorder; no ETA
Our team recognizes how frustrating part delay situations can be, @MCombs. Especially when they leave you without access to the OnStar connected services that you love and depend on in your everyday life. As a loyal Member of our OnStar and GM families, your satisfaction is of the utmost importance to us. It would be our pleasure to continue assisting you through this process, in addition to exploring all available avenues to offset the inconvenience that this situation has created. If you're interested, we kindly ask that you send us a private message with these details to us. You can reach us by selecting the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be on the lookout for your response and hopes to hear from you again soon.
Thanks Jack, but candidly not sure what either you or Advisor Helen can do for me at this point. As I now approach my 6th month of dealing with this it does not seem as if anything has changed nor progressed in any manner. I email you guys, and I call the dealer; yet, so far nothing has happened to change the situation.
You're very welcome, @MCombs. Our team recognizes how frustrating delays such as these can be and can sympathize with your current dissatisfaction. Please know that we remain committed to ensuring that you're kept as informed as possible throughout this entire process until you're back in online with us at OnStar. If at any point you should decide that you'd like to continue with this support, please don't hesitate to reach out to us in a private message to continue. We'll be keeping a close eye on our inbox and hopes to hear from you again.
You recognize our frustration yet do nothing. Horrible service.
https://www.nhtsa.gov/report-a-safety-problem