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Vkuykendall's avatar
Vkuykendall
New Contributor
2 months ago

Onstar not working

I purchased a 2023 Chevy Tahoe RST 2 months ago. It was still under warranty at the time and now has 36,300 miles. I just started looking into the Chevy app to see if there was a remote start option. Unfortunately, my OnStar doesn’t work and now it’s out of warranty by 300 miles. Called OnStar, no help. Called GM, no help. This seems to be a widespread known problem. Anyone interested in seeking a class action lawsuit over it??  They need to take care of this issue. 

3 Replies

  • Advisor_Brendan's avatar
    Advisor_Brendan
    Moderator
    2 months ago

    Allow us to learn more about your concerns and explore any ways we may be of assistance, @Vkuykendall. Send us a private message to OnStar_Support with more details, including your full name and your VIN or OnStar account number. Just select the envelope at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.

    • Vkuykendall's avatar
      Vkuykendall
      New Contributor
      1 month ago

      I have sent messages and called, still no response. Did find out that my vehicle is still tied to the previous owners OnStar account. The dealership was unable to disconnect it due to the faulty module, yet they sold it to us knowing it was mechanically defective without disclosing it. They don’t want to help make this right either. This is my last GM purchase. 

      • Former OnStar Advisor's avatar
        Former OnStar Advisor
        1 month ago

        Our team does truly recognize the impact that this concern with your OnStar services has had on you. We would like to notify you that it is our goal to assist and help in the process to provide a satisfactory resolution. From here, we ask that you send us a private message to OnStar_ Support and include your VIN or OnStar account number. Additionally, make sure to add in your email address and phone number. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.