Forum Discussion
Onstar Not showing
Hi,
We’re sorry to hear about the trouble with reactivating OnStar in your Buick. To help us look into this further, could you please email us at socialmedia@gm.com? Include ATTN: OnStar Community/Rhpalomaki in the subject line. We’ll work with you to ensure your account and services are fully reactivated. Thank you for reaching out, and we look forward to assisting you!
Hello advisor_pat, similar issue here. Leased new Silverado EV 2 months ago, onstar shows activated but app never connects to car. The app opens but does not show my anything on my vehicle. I have had a ticket to level 3 support for a month with no resolution. Advisor says there are some packages missing from my account but they cannot add. Not sure why level 3 cannot just add these but it is frustrating.
We appreciate you reaching out to us to bring these difficulties with taking advantage of the OnStar services in your new Chevrolet Silverado EV. Our team values the satisfaction of our Members and wants to ensure that you gain access to these amazing services. It would be our pleasure to check in on your case with our internal team to see if we may be able to assist. At your convenience, please send us a private message with some more details so that we can look into this further. You only need to select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be looking for your response.