Forum Discussion
OnStar Module failed end October - 2025 Equinox EV LT2
Add me to the list of unsatisfied customer of an Equinox EV LT2 due to a faulty On Star Module. I had my car for two days before it was defected and now its been at the dealership for 4 weeks now waiting for a replacement on a part that has no ETA. I will be filing a Lemon Law claim on the car this coming up week now looking for an entirely different EV car due to negligence of OnStar with their faulty equipment that they fail to take responsibility on.
I’ll tell you what happened with mine, after 8 weeks, and talking with the GM customer support about the issue, I was told it was going to be another 4-6 weeks unfortunately so I filed a CAMVAP application, and within days I swear they overnighted it to the dealer because the part showed up. I withdrew the application obviously, it was finally repaired.
The dealership has since been really good with me, I’ve had a couple other issues come up, one being fixed on Monday. The technician has never actually performed the repair before, small town dealer, so they asked me for a full day to repair it. They want to make sure it’s done right.
Maybe your part will miraculously show up in a few days as well.
This is not reflective of the experience we want our members to have. Our team would like to look into this further and assist with your part delay. Please send us a private message to OnStar_Support by selecting the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
It is however reflective of reality. The Telematics module is assembled by a third party supplier, and from my experiences there is nothing that can be done on GM’s part to “assist” with the part delay. It takes legal action to be initiated against the dealership through lemon laws, or arbitration before the company does anything about it.
Since you spoke about reflections, perhaps it’s time for some self reflection across the company. This issue is still persisting despite it being a known issue for months now, as evidenced by more and more customers continuing to experience the failure and having to wait an unreasonable time for a part. How you screw up a modem in this day and age, at this level of failure is beyond me. If you truly want to help customers, you need to fix the issue causing all these modules to fail within months of being put into service.Our team appreciates your transparency and want to help any way we can. Please know we are always here to assist if you have questions or concerns down the road.
If you'd like the people that pay for this service & do not receive what we pay for to believe this reply is sincere; please lead the initiative on recalling the module & solve everybody's issue @ once.
We cannot issue a recall, you can.
Just do the right thing.
What I learned form the chat with support. Since I contacted GM EV Concierge I have to stay in contact with them, despite them being unable to give me any information about OnStar equipment and when it will arrive. So in other words no one is here to help you. Filing a Lemon Law since my car has been in the shop for 30 consecutive days with no idea when it will be returned.
