Forum Discussion
OnStar Module failed end October - 2025 Equinox EV LT2
Dealing with the vey similar issue here, 2025 Equinox EV RS purchased in May. I put just under 12,000 miles on it and in late October the telematics module failed. Brought into dealership service center on November 10th and was told it needed replacement and the module was backordered. I called back to check a couple weeks ago and they basically said "no ETA don't call us, well call you". Incredibly frustrating as I have a long commute each day and like to rely on the nav system to have an idea about traffic and my range etc. I feel naive for thinking that I wouldn't have an issue with my first ever brand new car and frankly am really bitter about the whole experience. I don't have any words of help here but completely sympathize with your experience. It just sucks.
Thank you for sharing your experience here. Our team understands how frustrating dealing with this module concern must be. We would be glad to connect and learn more about your experience. Please send us a private message to OnStar_Support by selecting the envelope at the top right to get started
I have a 25 Chevy Equinox and I cannot even get the dealership to diagnose due to My Chevy setting an incorrect appointment for point inspection after Onstar tried to fix issue and stated there is no communication with car. I have green onstar light no internet connection no access to Maps or other features. I keep getting different error messages like lane change indicator not available. My collison warning system isn't working properly nor is my auto high beam. . I honestly want to give them this car back. I have had it in to assess transmission not shifting appropriately and was told well no code showed when scanned and we couldnt duplicate it. But miraciously hasnt happened since. I did not buy my first new vehicle to have all these issues. I also get vibration in seat and warning indicators driving in the middle of nowhere without any obstructions. What is the lemon law limitations? I did not buy A BRAND NEW CAR to have so many issues.