Forum Discussion
On star telematics module not working.
Just went to the dealership and found out my
module is not working. No app, no onstar, no navigation, no internet….. why is this not a recall?
800 dollars for a 3 1/2 year old vehicle is robbery and on top of that on back order and no eta.
1 Reply
Thank you for reaching out and being a valued OnStar Member, Mark. We’d be happy to assist you with the concerns you are experiencing with your OnStar module and services in your vehicle. So that we can begin reviewing your account, could you please send a private message to OnStar_Support with your OnStar account number or the VIN, as well as your full name? Just select the envelope in the right corner of the top of your screen to get started. We’re ready to help as soon as we hear from you. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.