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klkenny0917's avatar
klkenny0917
New Contributor
10 months ago

On Star module broken

I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone...
BRAVO461's avatar
BRAVO461
New Contributor II
2 months ago

The telematics module will need to be replaced. I finally had mine replaced, and my OnStar is functioning. 

Justmy2cents's avatar
Justmy2cents
New Contributor
2 months ago

Thank you so much for this help and insight. Is that something that takes weeks as opposed to months, or what exactly? Reached out to the dealership from which I purchased the vehicle and have an appointment on Monday morning. 

  • Advisor_Ahmed's avatar
    Advisor_Ahmed
    Moderator
    2 months ago

    We know how frustrating this experience with your OnStar module is. While we are unable to expediate repairs or part delivery we would be glad to connect with your dealership to learn more and provide status updates. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.

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There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone...","body@stringLength":"815","rawBody":"

I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone even had their on star module replaced if having similar issue?  This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....

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Thank you so much for this help and insight. Is that something that takes weeks as opposed to months, or what exactly? Reached out to the dealership from which I purchased the vehicle and have an appointment on Monday morning. 

","body@stringLength":"239","rawBody":"

Thank you so much for this help and insight. Is that something that takes weeks as opposed to months, or what exactly? Reached out to the dealership from which I purchased the vehicle and have an appointment on Monday morning. 

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The telematics module will need to be replaced. I finally had mine replaced, and my OnStar is functioning. 

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The telematics module will need to be replaced. I finally had mine replaced, and my OnStar is functioning. 

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We know how frustrating this experience with your OnStar module is. While we are unable to expediate repairs or part delivery we would be glad to connect with your dealership to learn more and provide status updates. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.

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