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Debw
New Contributor
4 months ago

No onstar services and clock stopped

As of 6:30 this evening I am unable to connect to Onstar, Wi-Fi will not connect to our devices, and the clock stopped running at 6:32. We own a 2023 Buick Encore GX with 46,000 plus miles. It sounds as if this Onstar module has been a problem since at least 2022 yet GM has forced buyers to purchase a $3000 add on for Onstar services. Is my only option to return to the dealership and wait for the module to be available? Has GM received enough complaints that they are waiving the replacement and labor coats?

This is a huge red flag as we are on a waiting list for a 2025 Blazer. 

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As of 6:30 this evening I am unable to connect to Onstar, Wi-Fi will not connect to our devices, and the clock stopped running at 6:32. We own a 2023 Buick Encore GX with 46,000 plus miles. It sounds as if this Onstar module has been a problem since at least 2022 yet GM has forced buyers to purchase a $3000 add on for Onstar services. Is my only option to return to the dealership and wait for the module to be available? Has GM received enough complaints that they are waiving the replacement and labor coats?

This is a huge red flag as we are on a waiting list for a 2025 Blazer. 

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As of 6:30 this evening I am unable to connect to Onstar, Wi-Fi will not connect to our devices, and the clock stopped running at 6:32. We own a 2023 Buick Encore GX with 46,000 plus miles. It sounds as if this Onstar module has been a problem since at least 2022 yet GM has forced buyers to purchase a $3000 add on for Onstar services. Is my only option to return to the dealership and wait for the module to be available? Has GM received enough complaints that they are waiving the replacement and labor coats?

This is a huge red flag as we are on a waiting list for a 2025 Blazer. 

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We appreciate you bringing these difficulties with multiple of the OnStar connected services in your 2023 Buick Encore GX to our attention, @Debw. OnStar recognizes how important reliable access to the features which you depend on is and can sympathize with your current dissatisfaction. It would be our pleasure to learn more about these difficulties to assess how we may best be able to assist you with resolving them. When your Encore is turned on, is the LED light next your OnStar hardware illuminated green? Once you've had the chance to check on this, kindly send us another message here to continue. Our team will be waiting on your response. 

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