Forum Discussion

CharlesC71's avatar
CharlesC71
New Contributor II
6 months ago
Solved

My Chevy app not opening. I have already uninstalled and reinstalled it

  • I don't know if it's crashing. I just put on the app and nothing happens 

  • Thank you for bringing these concerns to our attention, Charles. To further clarify, is the app crashing when you attempt to sign-in? Any additional details on these opening concerns moving forward are greatly appreciated. We hope to hear from you soon. 

  • CharlesC71's avatar
    CharlesC71
    New Contributor II

    I don't know if it's crashing. I just put on the app and nothing happens 

    • Advisor_Helen's avatar
      Advisor_Helen
      Moderator

      Thank you again for these details, Charles. At this time, we are currently experiencing a technical issue that affects certain older Android devices. As a result, impacted Members may be unable to launch or load their mobile app. Our internal teams are working diligently to resolve this issue as quickly as possible, and a fix will be deployed in the next mobile app release. With this, if you are not operating on an Android device, we would like to take a further look into things. So we may, kindly email socialmedia@gm.com with ATTN: OnStar Community/CharlesC71 in the subject headline.