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CharlesC71's avatar
CharlesC71
New Contributor II
7 months ago
Solved

My Chevy app not opening. I have already uninstalled and reinstalled it

  • CharlesC71's avatar
    CharlesC71
    7 months ago

    I don't know if it's crashing. I just put on the app and nothing happens 

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  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    7 months ago

    Thank you for bringing these concerns to our attention, Charles. To further clarify, is the app crashing when you attempt to sign-in? Any additional details on these opening concerns moving forward are greatly appreciated. We hope to hear from you soon. 

  • CharlesC71's avatar
    CharlesC71
    New Contributor II
    7 months ago

    I don't know if it's crashing. I just put on the app and nothing happens 

    • Advisor_Helen's avatar
      Advisor_Helen
      Moderator
      7 months ago

      Thank you again for these details, Charles. At this time, we are currently experiencing a technical issue that affects certain older Android devices. As a result, impacted Members may be unable to launch or load their mobile app. Our internal teams are working diligently to resolve this issue as quickly as possible, and a fix will be deployed in the next mobile app release. With this, if you are not operating on an Android device, we would like to take a further look into things. So we may, kindly email socialmedia@gm.com with ATTN: OnStar Community/CharlesC71 in the subject headline. 

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Thank you for bringing these concerns to our attention, Charles. To further clarify, is the app crashing when you attempt to sign-in? Any additional details on these opening concerns moving forward are greatly appreciated. We hope to hear from you soon. 

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I don't know if it's crashing. I just put on the app and nothing happens 

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I push the app button and nothing happens 

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It's has not been working for about a month now 

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Thank you again for these details, Charles. At this time, we are currently experiencing a technical issue that affects certain older Android devices. As a result, impacted Members may be unable to launch or load their mobile app. Our internal teams are working diligently to resolve this issue as quickly as possible, and a fix will be deployed in the next mobile app release. With this, if you are not operating on an Android device, we would like to take a further look into things. So we may, kindly email socialmedia@gm.com with ATTN: OnStar Community/CharlesC71 in the subject headline. 

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