Forum Discussion
Introducing Myself
Update to my lack of SMS connectivity between OnStar, my vehicle and MyChevrolet app. As of yesterday, after wasting the time of my local Chevrolet service team to check out the telematics of my car (based on the instruction of one of the many OnStar advisors to take it in to service), OnStar finally, finally (third new "Case" had to be opened!) got me in touch with a genuine tech guy, who actually was sitting at a network interface console and able to actually see what was happening. He reset two network settings related to IP addresses and Voila!, everything just worked fine.
My consternation persists, however, as I simply cannot understand the business model underlying the OnStar enterprise. How is it rational (in the economic sense) to create 3 cases over 2 months involving multiple calls to their own staff, the misuse of GM staff at the dealer and the service department, not to mention my own time and loss of any chance to sell me a premium OnStar contract? If there is an actual manager anywhere reading this, think about it! Geeez!
In reply to your email query this morning, “Did you get the answer you needed?“ No, there has been no progress. I did receive a call back from Zach, my most recent OnStar advisor, who acknowledged that no one had touched the case for a week, and that he knew for a fact that the problem persisted, and he wanted just to assure me that they had not forgotten me and that I should be patient for another week or so. I shared with him my suspicion that there was a known defect in the Telematics Module and he said it was premature to take the car into Chevrolet service, they were still continuing to review the problem from the network side.