Forum Discussion
MyCadillac app won't open after it's been closed
Once I open the MyCadillac app and then close it, it will not open again unless I go into the "App Info" screen and "Force Stop" the app. The is on a Samsung phone. I know of at least one other person that is having this same issue. My car in an Escalade IQ and his is a Lyriq.
1 Reply
We regret to hear that you're running into trouble accessing the MyCadillac app on your device, @TopDogSWMI. Our team strives to provide the best user experience possible for you and our valued Members and can understand your present frustration. At this time, have you attempted to uninstall/reinstall the app to see whether this resolves this error? If not, we recommend this as a first step. If difficulties should continue, our team kindly asks that you send us a private message with a screenshot of this concern to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.