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happy4life's avatar
happy4life
New Contributor II
2 years ago
Solved

Flat tire and my Diagnostics Report is not updating on line

I just got an email stating I have one or more flat tires. I believe this is a problem in the system? Also, why doesn't my Diagnostics Report update on line? I just had service done last week and it'...
  • Advisor_Chris's avatar
    Advisor_Chris
    2 years ago

    This certainly is not the experience that we hope for. Our internal Technical Teams are aware of this concern, and have resolved this issue. When you have a moment, please uninstall and reinstall your mobile app. If this does not resolve your concerns, please send us an email at socialmedia@gm.com. Please include ‘ATTN: OnStar Community/happy4life' in the subject so we can reference this post. 

Advisor_Chris's avatar
Advisor_Chris
Moderator
2 years ago

This certainly is not the experience that we hope for. Our internal Technical Teams are aware of this concern, and have resolved this issue. When you have a moment, please uninstall and reinstall your mobile app. If this does not resolve your concerns, please send us an email at socialmedia@gm.com. Please include ‘ATTN: OnStar Community/happy4life' in the subject so we can reference this post. 

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I believe this is a problem in the system? Also, why doesn't my Diagnostics Report update on line? I just had service done last week and it'...","body@stringLength":"300","rawBody":"

I just got an email stating I have one or more flat tires. I believe this is a problem in the system? Also, why doesn't my Diagnostics Report update on line? I just had service done last week and it's still showing data from when I purchased the truck in March. Thanks, 

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I just got an email stating I have one or more flat tires. I believe this is a problem in the system? Also, why doesn't my Diagnostics Report update on line? I just had service done last week and it's still showing data from when I purchased the truck in March. Thanks, 

"},"Conversation:conversation:1399":{"__typename":"Conversation","id":"conversation:1399","solved":true,"topic":{"__ref":"ForumTopicMessage:message:1399"},"lastPostingActivityTime":"2023-09-07T04:22:05.858-07:00","lastPostTime":"2023-09-07T04:22:05.858-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:1399":{"__typename":"ModerationData","id":"moderation_data:1399","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1399_1":{"__typename":"Revision","id":"revision:1399_1","lastEditTime":"2023-09-06T04:04:20.841-07:00"},"AcceptedSolutionMessage:message:1420":{"__typename":"AcceptedSolutionMessage","id":"message:1420","conversation":{"__ref":"Conversation:conversation:1399"},"author":{"__ref":"User:user:12558"},"revisionNum":1,"uid":1420,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"parent":{"__ref":"ForumTopicMessage:message:1399"},"subject":"Re: Flat tire and my Diagnostics Report is not updating on line","moderationData":{"__ref":"ModerationData:moderation_data:1420"},"body":"

This certainly is not the experience that we hope for. Our internal Technical Teams are aware of this concern, and have resolved this issue. When you have a moment, please uninstall and reinstall your mobile app. If this does not resolve your concerns, please send us an email at socialmedia@gm.com. Please include ‘ATTN: OnStar Community/happy4life' in the subject so we can reference this post. 

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This certainly is not the experience that we hope for. Our internal Technical Teams are aware of this concern, and have resolved this issue. When you have a moment, please uninstall and reinstall your mobile app. If this does not resolve your concerns, please send us an email at socialmedia@gm.com. Please include ‘ATTN: OnStar Community/happy4life' in the subject so we can reference this post. 

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