Forum Discussion
Flat tire and my Diagnostics Report is not updating on line
This certainly is not the experience that we hope for. Our internal Technical Teams are aware of this concern, and have resolved this issue. When you have a moment, please uninstall and reinstall your mobile app. If this does not resolve your concerns, please send us an email at socialmedia@gm.com. Please include ‘ATTN: OnStar Community/happy4life' in the subject so we can reference this post.
Just got done with a chat. I uninstalled and reinstalled the App. Did not change anything, still showing recommeded tire pressure at 559lbs. They are telling me to push the blue button while I am in my vehicle and have the "Technical Team" do a "real-time diagnosis" to get this fixed. Will let you know if that works.
Our apologies for any inconvenience caused by the incorrect PSI showing. Technical teams are aware and have since resolved this concern. To troubleshoot, please uninstall and reinstall your mobile app. If the PSI is still showing as incorrect, please reach us at socialmedia@gm.com for further help. We just ask that you have your subject line as ‘ATTN: OnStar Community/<Username>' so we can reference back to this post.
