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Dclarke977's avatar
Dclarke977
New Contributor
2 months ago

Charge status not updating in my Cadillac app for Escalade IQ

hello, recently my car sat for 2 weeks while I traveled. When I returned to my car, my navigation was offline. This resolved itself after a few hours but my car was not connecting to my app. Initiall...
Dclarke977's avatar
Dclarke977
New Contributor
2 months ago

Yup. Done this multiple times and no luck. I have only been able to make it update when I am sitting in the car with the car running (not in drive) and attempt to send a command to the vehicle. Sometimes it updates. Sometimes it doesn’t. 

Jrb053310's avatar
Jrb053310
New Contributor
1 month ago

Hi! Did you find a fix on this? I’ve been having this issue and my dealership doesn’t seem to know (or care) exactly what is going on. Mines been stuck for months. 

  • Advisor_Ahmed's avatar
    Advisor_Ahmed
    Moderator
    1 month ago

    We know how upsetting this concern with the myCadillac app must be, @Jrb053310. Our team would be glad to connect and look into this for you. As an initial troubleshooting step, we recommend uninstalling then reinstalling the app. If that does not resolve your concern, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page.