Forum Discussion
Can’t get the 3yr Onstar plan that was included with vehicle
I purchased a used 2024 Hummer EV SUV used from a GMC dealer. When I tried to activate the Onstar 3 year premium plan included with the car that is on the window sticker, they are saying since it is used it’s only 30 days. I know this is incorrect. I have read several posts of other owners having the same problem but got it resolved. I have tried Onstar many times and they keep escalating the claim and say they will call back but never do. Who at OnStar can I talk to to get this resolved?
1 Reply
Congratulations on your Hummer EV purchase, @OMEGA3X! We know how important OnStar services can be to your driving experience. While we cannot guarantee any specific outcome, our team would be glad to connect with you and take another look into this concern. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full name along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
