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Amrak's avatar
Amrak
New Contributor
11 months ago

Alexa app / My Chevrolet Skill and GM account link issue.

My Chevrolet Skill on the Alexa App (Compatible Phone Samsung S24 Ultra) will not stay linked to my GM account.  I will be able to use the Alexa My Chevrolet Skill for only and few minutes then I am...
chardantons's avatar
chardantons
New Contributor
11 months ago

I'm having the same issue where I need to re-link the myChevrolet app skill to Alexa multiple times a day.  This feature worked well for several months before the last couple of weeks.  I was easily able to start the climate control/unlock doors of my Bolt EUV, but this has been frustrating that I have to repeatedly re-link in hopes that it will stay linked.  Please advise.

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app / My Chevrolet Skill and GM account link issue.","id":"message:2323","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2323","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:22588"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:2323"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2323"},"body@stripHtml({\"truncateLength\":200})":" My Chevrolet Skill on the Alexa App (Compatible Phone Samsung S24 Ultra) will not stay linked to my GM account.  I will be able to use the Alexa My Chevrolet Skill for only and few minutes then I am...","body@stringLength":"314","rawBody":"

My Chevrolet Skill on the Alexa App (Compatible Phone Samsung S24 Ultra) will not stay linked to my GM account. 

I will be able to use the Alexa My Chevrolet Skill for only and few minutes then I am prompted to re link accounts.

Vehicle: 2024 Chevrolet Traverse RS with OnStar active. 

","kudosSumWeight":3,"postTime":"2024-07-07T17:57:51.095-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2323_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6952},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

My Chevrolet Skill on the Alexa App (Compatible Phone Samsung S24 Ultra) will not stay linked to my GM account. 

I will be able to use the Alexa My Chevrolet Skill for only and few minutes then I am prompted to re link accounts.

Vehicle: 2024 Chevrolet Traverse RS with OnStar active. 

"},"Conversation:conversation:2323":{"__typename":"Conversation","id":"conversation:2323","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2323"},"lastPostingActivityTime":"2024-11-27T12:21:14.038-08:00","lastPostTime":"2024-11-27T12:21:14.038-08:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:2323":{"__typename":"ModerationData","id":"moderation_data:2323","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2323_1":{"__typename":"Revision","id":"revision:2323_1","lastEditTime":"2024-07-07T17:57:51.095-07:00"},"ForumReplyMessage:message:2343":{"__typename":"ForumReplyMessage","id":"message:2343","conversation":{"__ref":"Conversation:conversation:2323"},"author":{"__ref":"User:user:22732"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2323/message:2343","revisionNum":1,"uid":2343,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Alexa app / My Chevrolet Skill and GM account link issue.","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2343"},"parent":{"__ref":"ForumTopicMessage:message:2323"},"body":"

I'm having the same issue where I need to re-link the myChevrolet app skill to Alexa multiple times a day.  This feature worked well for several months before the last couple of weeks.  I was easily able to start the climate control/unlock doors of my Bolt EUV, but this has been frustrating that I have to repeatedly re-link in hopes that it will stay linked.  Please advise.

","body@stringLength":"398","rawBody":"

I'm having the same issue where I need to re-link the myChevrolet app skill to Alexa multiple times a day.  This feature worked well for several months before the last couple of weeks.  I was easily able to start the climate control/unlock doors of my Bolt EUV, but this has been frustrating that I have to repeatedly re-link in hopes that it will stay linked.  Please advise.

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We regret to hear of any linking issues with your Alexa skill via the mobile app. Thank you for bringing these concerns to our attention. We would like to learn more and further assist to the best of our abilities. Please email socialmedia@gm.com with ATTN: OnStar Community/chardantons in the subject headline. We hope to hear from you soon. 

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