Forum Discussion
Account Linking Server Error
Hi I have a 2025 Suburban that I havent been able to link to mygm account, for the past month support has said wait 72 hours and try again, and again and again.
Supposedly it has been escalated and they would contact me which didn't happen, In vehicle service works great but the app and website are useless unless I link my onstar account with my gm account.
Anyone have any suggestions on what to do? they have already made me create a new mygm account and linking it from there but the page always says server error please try again later.
1 Reply
Thank you for connecting on your concerns here, @jesusdima. We would like to learn more about your experiences and explore opportunities for your support in working toward a resolution. Send us a private message to OnStar_Support with any other details you can share, including your full name, email and your VIN or OnStar account number. Just select the envelope at the top right of your screen to do so. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.