Forum Discussion

2024trax's avatar
2024trax
New Contributor
1 month ago

2024 trax

We have had this car over a month and the WiFi and hotspot has always been grayed out. Spoke with OnStar at least 10 times and raised to level 3 techs multiple times. I have brought it back to the de...
2024trax's avatar
2024trax
New Contributor
1 month ago

Our appointment is at Healy brothers Chevy 5-27-26 8am

 

5216 route 17M

New Hampton NY 10958

845-343-1400

Advisor_Charly's avatar
Advisor_Charly
Moderator
30 days ago

We wanted to check in and see how the service visit went this morning. Please let us know how everything turned out or if the dealership needs to keep the vehicle for further diagnostics. We're here to keep supporting you moving forward.

  • 2024trax's avatar
    2024trax
    New Contributor
    30 days ago

    They said it needs a module and is schedule for next week but of course the free subscription runs out by then so we won’t know if it works unless you can extend it one more week 

    • Advisor_Audrey's avatar
      Advisor_Audrey
      Moderator
      30 days ago

      Thank you for keeping our team in the loop. We will continue to touch base with you until your next appointment. As well, we would be happy to look into some options for your OnStar trial as soon as repairs are completed. Please know we cannot guarantee a certain outcome from this. Could you share the date and time of your next appointment so we can connect with the dealership accordingly? 

      • 2024trax's avatar
        2024trax
        New Contributor
        30 days ago

        6-3-26 at 8 am at Healy Chevrolet in 5216 truck 17m New Hampton NY