We can definitely look into this further for you, Kelci. Could you please send us an email to socialmedia@gm.com with "ATTN: OS Community/Kelci" in the subject line so we can learn more and best assist?
Brand new vehicle and app does not work. Keeps saying sending but never completes the commands. I’ve tried deleting the app and reinstalling and turning phone off and no luck. Salesman unsure why it’s not working after we called to get it activated, shows account number too. When I close the app and go back in it says Please turn on vehicle to reconnect blah blah blah and then says your doors have not been unlocked please try again. We’ve tried everything we can. The app also doesn’t show tire pressures? It’s weird. I expected more
","kudosSumWeight":0,"postTime":"2024-02-17T14:34:30.592-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1868_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2786},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Brand new vehicle and app does not work. Keeps saying sending but never completes the commands. I’ve tried deleting the app and reinstalling and turning phone off and no luck. Salesman unsure why it’s not working after we called to get it activated, shows account number too. When I close the app and go back in it says Please turn on vehicle to reconnect blah blah blah and then says your doors have not been unlocked please try again. We’ve tried everything we can. The app also doesn’t show tire pressures? It’s weird. I expected more
"},"Conversation:conversation:1868":{"__typename":"Conversation","id":"conversation:1868","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1868"},"lastPostingActivityTime":"2024-03-07T21:04:09.476-08:00","lastPostTime":"2024-03-07T21:04:09.476-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:1868":{"__typename":"ModerationData","id":"moderation_data:1868","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1868_1":{"__typename":"Revision","id":"revision:1868_1","lastEditTime":"2024-02-17T14:34:30.592-08:00"},"ForumReplyMessage:message:1871":{"__typename":"ForumReplyMessage","id":"message:1871","conversation":{"__ref":"Conversation:conversation:1868"},"author":{"__ref":"User:user:4336"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:1868/message:1871","revisionNum":1,"uid":1871,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: 2024 Terrain SLT Elevation App won’t send any commands","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1871"},"parent":{"__ref":"ForumTopicMessage:message:1868"},"body":"We can definitely look into this further for you, Kelci. Could you please send us an email to socialmedia@gm.com with \"ATTN: OS Community/Kelci\" in the subject line so we can learn more and best assist?
","body@stringLength":"306","rawBody":"We can definitely look into this further for you, Kelci. Could you please send us an email to socialmedia@gm.com with \"ATTN: OS Community/Kelci\" in the subject line so we can learn more and best assist?
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