Forum Discussion
2023 GMC Sierra- Module Fail
We know how upsetting these concerns on your new Tahoe must be, Judy. Our team would like to connect with you to learn more. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me
At this point! I have contacted OnStar no less than a dozen times with different issues. I’m beginning to think this company is a total joke and a waste of money! Does Chevrolet know just how extremely bad this company and their service, or lack of, really is? My questions now are:
- Where is my monthly diagnostic report I’m supposed to receive each month to my email?
2. Why isn’t my 79.99 OnStar plan providing me with Theft Alerts? Why am I not able to have this information sent to my email or text message on my phone? OnStar doesn’t allow me to select one or both and are “grayed” out.
3. Why can’t I see all of my OnStar info in my Chevy app? Do not tell me to delete app and reload, which means wiping all of my Chevy information from my app. I’ve learned the hard way, finally after 3 or 4 times and refuse to delete the Chevy app again. It appears that OnStar does not sync with the Chevrolet app whatsoever!
WHAT THE HELL IS WRONG ONSTAR???? Why are you stealing money from your customers and not providing ANY of the services we pay for??? I am beyond frustrated and I’ve only had my brand new Tahoe High Country for about 6 weeks. If this is what I have to look forward too, it’s going to be an extremely bumpy ride. It’s pretty sad that I can’t say one single positive thing about ONSTAR even after 6 weeks. At this point, thank God for Verizon Wireless for never failing me with their GPS system! The INFOTAINMENT SYSTEM in my truck is a hot mess!!!
Amen! Follow the trails. See the class action mess online against Onstar. Hopefully everyone can see and coordinate.
Where can I find info? I’m not playing! I’m retired, have the money, and have the time! As I’m typing this, I’m on line with ONSTAR again for a reoccurring issue! I’m so sick and tired of repeating myself! This onstar crap is causing me severe stress and anxiety! I’m hooked up to a heart machine so the doctor can monitor my heart activity! I’m sure it’s out of whack!!
You’ll be able to find new and older class actions via google. The most recent class action is for 6.2 engines, filed in the US district court in Georgia. Others have had transmission suits as well. The only telematics class action appears to have been settled in January of this year. However, it had nothing to do with the failure of operation and more with your data and the data of drivers being sold to brokers and insurance companies.
Maybe it’s time to address this back order and supply chain delay. How are newer vehicles with these telematics making their way to the dealer? If you notice, prices started to slowly drop in GM dealers across the country, right before the tariff talk. Hmmmmmm