2016 Chevy Suburban LT Heated Seats failed. Need help!

We greatly appreciate you bringing this concern with your beloved 2016 Chevrolet Suburban's heated seats to our attention, @umiami80. Our team recognizes how important it is to ensure that you and your family are kept warm in the vehicle you rely on through these colder months, and it would be our pleasure to ensure that this matter is addressed and resolved alongside your preferred Chevrolet dealership. At your convenience, we kindly ask that you send a private message to OnStar_Support with some additional details to best proceed. Please make sure to include your full contact information, VIN, the current mileage, and the name of your preferred dealership. You only need to select the envelope icon at the top of your screen to begin drafting this message. Our team will be keeping an eye out for your response and hopes to connect again very soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.