Nut Connected

Thanks for reporting this matter, as we want to ensure you have full access to your services. To confirm, are you currently enrolled in an active OnStar plan? Additionally, have you pushed the blue OnStar button in your vehicle to activate services? If so and you are still not getting connected, we advise performing an app reinstallation, updating your device, and clearing cache as a first few troubleshooting steps. Should you require further assistance, please fill out a support request form at https://s.cadillac.com/support-request with more information. ~Jacob